Health Innovation Network
In collaboration with the HIN (Health Innovation Network), a trial of Patient Care Packs took place over winter 2016-17 amongst HIN’s South London members, including King’s College Hospital NHS Foundation Trust, Lewisham and Greenwich NHS Trust and Epsom and St Helier University Hospitals as well as in a mental health service for homeless people run by South London and Maudsley NHS Foundation Trust.
Nursing staff gave the packs to patients. Each pack contained a feedback card and nursing staff also completed short surveys. 262 patients and 68 nursing staff completed surveys. Additionally, University of Leicester colleagues used observational techniques to understand the impact the packs had on patient and staff experience.